Troubleshooting
Common issues and how to resolve them.
Cannot sign in with Google
- Clear browser cookies and cache, then try again.
- Try an incognito / private window to rule out extension conflicts.
- Ensure third-party cookies are not blocked in your browser settings.
- Disable browser extensions (especially ad blockers) that may interfere with OAuth.
Passphrase not working
- Check that Caps Lock is off — passphrases are case-sensitive.
- If you stored it elsewhere, copy-paste it to avoid typing errors.
- Spaces and punctuation are significant — make sure nothing was trimmed.
If you have genuinely forgotten your passphrase, there is no recovery option. Access to your secrets is permanently lost.
App not loading after login
- Check your internet connection — the app needs to fetch your encrypted data from the server.
- Hard refresh the page (Cmd+Shift+R on macOS, Ctrl+Shift+R on Windows/Linux).
- Sign out and back in again to refresh your session tokens.
A shared secret is not visible
- Confirm the share was sent to the correct email address.
- Reload the page — newly shared items may require a refresh to appear.
- The owner can check the Shares panel to verify the share is still active and has not been revoked.
Export not working
- Make sure you are signed in and your session is unlocked before attempting to export.
- Check that the Group you are exporting actually contains secrets.
- If the download does not start, check your browser's popup and download settings.
Still need help?
If your issue is not listed here, reach out and we will get back to you.
support@dotenvar.comNote: Support staff cannot access your secrets or recover your passphrase.